First, login to your Nested Tours account at order.NestedTours.com. Click the ‘Settings’ button on the left side of the page. Under the ‘Avatar’ subheading, click ‘Choose File.’ From there, you can navigate to and select any photo saved to your computer to use as your account’s picture.

Our YouTube videos take the arrangement of your photo tour and generates it into the video. To make changes to your YouTube video, first navigate to the desired tour. Select the ‘Photos’ tab and rearrange or delete any undesired images. Once you’re happy with the order of your photos, click the ‘Extras’ tab. Scroll down and click ‘Regenerate Video.’ It normally takes 5 to 30 minutes for a YouTube video to regenerate. You will receive an email when the new video has been uploaded to YouTube. You will also have access to the new video under the ‘Links’ section of the ‘Extras’ tab.

The listing should be ready for photos at the time of the appointment. Our photographers can make suggestions as to what looks best, making minor adjustments. We don’t allow our photographers to move furniture, clean homes, or move personal items.

Our photographers introduce themselves before getting started with the shoot and get any needed details about shooting the home. Before taking interior photos, the photographer will quickly walkthrough the home adjusting blinds, curtains, and making sure fans are turned off, toilet lids are closed, and lights are on. While shooting, the photographer may make some suggestions, such as hiding trashcans from view or clearing.

Begin by decluttering and depersonalizing your space. Remove personal items, excessive furniture, and unnecessary décor to create a clean and spacious environment. Additionally, focus on enhancing your home’s curb appeal by tidying up the exterior and ensuring proper landscaping.

Consider staging your home with a neutral and inviting aesthetic. Use appropriate furniture arrangements to highlight the flow of each room. Remove any items that might distract or take away from the main features of the space. You can also add small decorative touches like fresh flowers or tasteful artwork to create a welcoming atmosphere.

Pay extra attention to the main areas of your home: the kitchen, living room, bedrooms, and bathrooms. These are the spaces that potential buyers are most interested in. Ensure they are clean, well-organized, and staged appropriately. Don’t forget to capture any unique features or selling points, such as fireplaces or built-in bookshelves.

It’s best to remove personal items, including family photos, from view during the photoshoot. This allows potential buyers to envision themselves living in the space without any distractions. Opt for neutral artwork or decorative pieces instead to add visual interest.

Prioritize curb appeal by cleaning the exterior of your home, including windows, siding, and walkways. Trim any overgrown hedges or trees, and ensure that the lawn is well-maintained. Consider adding colorful flowers or potted plants near the entrance to create an inviting first impression.

After receiving your Pro Video Walkthrough, you will have one opportunity to provide us with detailed instructions for any changes you would like to see. To ensure we are aligned with your vision, please send us the changes you desire in written form via text or email. We will quickly incorporate your changes and send you the new edit. However, please note that any additional edits made beyond the first re-edit will incur an additional charge of $25 per change. So, please ensure that your feedback and instructions are as detailed as possible during your first re-edit to avoid any additional charges.

Your Pro Video Walkthrough will be uploaded to Vimeo, which is a video hosting platform. Once the video has been uploaded, you will receive an email containing the Vimeo link. You can use this link to view and share the video with others who may be interested in seeing it.

In addition to viewing and sharing the video through Vimeo, you also have the option to download the video in multiple resolutions including 4k high resolution. This will allow you to upload the video to your preferred social media platforms, such as YouTube, Instagram or Facebook, in order to reach a wider audience.

If you are a real estate agent, you can also link the Pro Video Walkthrough directly to your MLS listing. This will give potential buyers the opportunity to view a professional and high-quality video of the property before scheduling a visit.

If you have any questions or concerns regarding the delivery of your Pro Video Walkthrough, please do not hesitate to contact our customer service team for assistance.

Add-On: Video Walkthrough

YouTube

If your Add-On: Video Walkthrough receives a copyright claim for the music used YouTube will not remove your video, but may run Ads before it. We have music agreements set up, so the music rights holders can claim, and monetize user-generated content, making it unable to be taken down. YouTube cannot differentiate from someone who made a video vs under a license from someone using the track without one.

Social Media

If your Add-On: Video Walkthrough uses a copyrighted piece of music, Instagram may remove the video. Facebook may partially mute it. This occurs because those platforms do not support individual licenses, so it does not recognize the licenses we issue to our users. You can appeal to get your video back, but only if you use the originally licensed music we provided. If you are using your own music, you can only appeal if you own the copyrights.

Pro Video Walkthrough

All music we utilize for Pro Video Walkthroughs we license through Soundstripe. If you upload to YouTube or other Social Media platforms and they request the music license we can provide you with the appropriate documentation. Request an appeal and supply the documentation. Learn more about music licensing here: https://www.soundstripe.com/blogs/how-many-copyright-strikes-on-youtube

Computer

• Click on the Vimeo link where your video is hosted. 
• In the bottom right corner click the arrow pointing down towards a line.
• Select the resolution you want to download. 4k will be the highest.
• Click the downward arrow to begin the download.
• Once the download is complete you can share or upload to your desired website

Mobile

• Download the Vimeo mobile app.
• Create a free Vimeo account.
• Tap the Vimeo link where your video is hosted.
• In the middle right tap the 3 dot circular button.
• Tap the downward arrow: Save to Camera Roll.
• Select the resolution you want to download. 4k will be the highest.
• It will take a few minutes for the video to download. Tap the 3 dot button again to view the progress. It will also download in the background. 
• Once complete, navigate to your photos app and your video will be ready for sharing.

Matterport Pro 3D Tours provide you with everything you receive with a standard Matterport 3D Tour and takes it to the next level. We use the Matterport Pro2 3D, an industry leading camera which captures 360 degree images as large as 134 megapixels! It offers professional features like “3D Sensing,” which uses infrared sensors with a 99% measurement accuracy. You can also export images up to 8092 x 4552 pixels, and you can export video at 4k resolution. With these scans, you can generate schematic floor plans, take accurate measurements of the space, and create technical assets, like OBJ files compatible with Autodesk, Revit, and Xactimate.

We will host your Matterport Tour for 6 months from the shoot date of your tour. After 6 months if you still want your Matterport tour to be live we will charge $5/month or $50 for 12 months for hosting. You can also create your own Matterport Account and we can transfer the scan over to your account and you can keep the scan for as long as you’d like.

• Zillow allows Matterport Tours to be directly added to a Zillow listing. To add it, email Zillow at AgentCare@ZillowGroup.com with the property address and the Matterport link. Zillow’s support team will add it to your listing on the backend of their system.
• We embed the Matterport on your NestedTours.com virtual tour page. You can use the unbranded virtual tour link to paste into the virtual tour link on the MLS for viewing.
•  You can share the Matterport Tour directly to social media from the tour link. In the bottom right hand corner of the tour click the 3 dot button and share to your preferred social network.

Matterport 3D Spaces can be linked into your MLS listing with an MLS approved link that will be proved via email. The turnaround time for Matterport is typically the next day before 5 pm. Once you have the link, simply follow our MLS’s instructions for uploading media to your listing.

It’s worth noting that not all MLS systems support 3D virtual tours, so it’s important to check with your local MLS to confirm their requirements and guidelines. Additionally, some MLS systems may require specific file formats or sizes for virtual tours, so it’s important to ensure that your Matterport 3D Space meets these requirements before uploading it.

Zillow 3D interactive floor plans are digital representations of properties that allow potential buyers to navigate and explore the layout virtually. These floor plans provide a realistic and immersive experience, enhancing the listing’s appeal and helping buyers visualize the property’s spatial arrangement.

During the visit, our photographers will utilize advanced cameras or specialized 3D scanning devices to capture the dimensions and details of each room. Afterward, they will process the data to create the interactive floor plans.

The turnaround time for receiving Zillow 3D interactive floor plans can vary depending on the size of the property. Typically, you can expect to receive the completed floor plans within a few days to a week after the photographer’s visit.

Once the Zillow 3D interactive floor plans are delivered, they are typically not editable. However, you can communicate any specific requirements or preferences to the photographer before the shoot to ensure they capture the essential aspects of the property. Discussing your expectations and desired features in advance can help the photographer tailor the floor plans to your needs.

If you are unhappy with your tour, we will first re-edit your photos. If you’re still dissatisfied, we will reshoot the home. Once you have gone through our Guarantee Policy Program and are still dissatisfied, you can get a refund within 30 days after the original appointment date. After 30 days, refunds will be given as a credit to your account for future orders.

Every standard home Photo Tour comes with 1 free reshoot. This feature is designed for when the seasons change, the home owner/tenant moves out, the home staging has been updated, etc… To redeem this deal you must be a licensed real estate agent and within 12 months of the original shoot date. If you need an additional reshoot of the property after your 1 free reshoot or if it’s 12 months after the original shoot date a reshoot fee will be charged. There will be a reshoot fee for all other products/services.